Reporting exceptions InLoox PM 7


Du er her: InLoox Support Knowledge Base Online Help InLoox for Outlook 7.0 Online Help InLoox PM 7 Support and contact Reporting exceptions

There are certain rare configurations that can cause an unpredictable behavior of the software. To cater for this we have developed a special message dialog box which permits a more accurate examination of the problem. If such an exception occurs in your installation, there are various ways to inform us about it. These options are described below.

  1. The InLoox PM dialog box for exception handling is displayed:

    Exception

  2. This dialog box allows our developers to localize an unpredicted condition more precisely and make future versions of InLoox more stable. Click Details in the dialog box.

    Exception details

  3. All the exception data that the system has compiled are displayed.
  4. Click the button Send report by email to send us the error via your email program. This mail does not contain any personalized information or database contents, except your sender email address. This allows our technical staff to contact you directly and to solve the exception in direct collaboration with you.
    This information is sent to our technical staff:

    Handle exception email report

You can, of course, also contact our support directly in the usual way. Please make sure to have the contents of the exception dialog box to hand. For more information on how to contact the InLoox support team, please see Contact the InLoox PM support.