Handling exceptions and getting support


Du er her: InLoox Support Knowledge Base Online Help InLoox for Outlook 8.0 Online Help InLoox PM 8 Support and contact options Software exceptions and support

In rare cases, special software configurations may cause an unforeseen behavior of the software, a so-called exception. If an exception occurs while you are working with InLoox PM, you can notify the InLoox support team via the message box that will pop up. This message box was specifically developed to provide detailed information on the unique software configuration and helps in finding the best solution. Please find below information on the communication options in case of a software exception.

  1. The InLoox PM dialog box for exceptions pops up:

    Exception

  2. The message is automatically generated and includes detailed information on the specific, unforeseen exception that occured. This information helps our development team to define the underlying technical issue and make future software versions even more stable. To find out more about the information compiled in the exception report, click on Details.                  
  3. Click on Send report by email to submit the error message directly to the support team via your e-mail application. The automatically generated e-mail message will not contain any personal information or content from your project database. However, the message will forward your e-mail address as the sender information. This contact information will be used by our technical support team exclusively to contact you with technical solutions for the exception. Please find below an example of the kind of message and information that our technical support team receives:

    Exception_Mail

You can, of course, also directly contact our support team via phone. If you prefer calling in, please have the information provided in the exception dialog box handy. For detailed information on the contact options and direct phone lines, please go to Contact the InLoox PM Support Team.